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SOURCE (Student Outreach Resource Center)

2-1-1 Maryland at United Way of Central Maryland

2-1-1 Maryland

1800 Washington Blvd., Suite 340
Baltimore, MD 21230
Phone: 443-573-5901
Fax: 410-895-1556
Contact: Sue Poandl, Volunteer Coordinator


2-1-1 Maryland, a program within the United Way of Central Maryland (UWCM), is a 24/7 information and referral service that connects people with the health and human resources they need. This call center, one of four in Maryland, serves as a barometer of need for issues in our community, giving UWCM a unique vantage point for identifying, assessing, tracking and meeting people’s basic needs locally. Accredited by AIRS (Alliance of Information and Referral Systems), 2-1-1 Maryland is constantly looking for ways to improve their service to the community.



Volunteers will participate in a 1.5 hour training where they learn how to enter information into a specialized computer data entry system as well as a discussion of quality customer service. All volunteers will be required to go through this training even if they are not going to be taking calls as their primary duties.

Volunteer Application